Refund Policy — Leovexa

TEMPLATE — NOT LEGAL ADVICE. Review and adapt before publishing. Last updated: November 2, 2026.

Payments are processed by Creem, our reseller and Merchant of Record; approved refunds are issued through Creem to your original payment method. Plans, upgrades and top-ups are one-time purchases; nothing renews automatically.

14-day refund for unused credits

If you are not satisfied, you may request a full refund within 14 days of a charge if you have not used any generation credits from that purchase.

Partially used credits

If you have used some credits, we may offer a pro-rated refund for the unused portion at our discretion. Credits already used to generate content are non-refundable because AI processing costs are incurred immediately.

Failed generations

If a generation fails due to a technical error on our side, the credit is automatically returned to your balance.

Expiry

Each plan is valid for 30 days from purchase (or from your latest upgrade). Unused credits, including top-ups, expire at the end of that period and are not refundable after the 14-day window above.

How to request

Email support@leovexa.com with your account email and order number. We respond within 3 business days. This policy does not affect your statutory consumer rights.